Privacy Policy

SoundUpkeep takes your privacy seriously. This policy explains what information we collect, how we use it, and what we don't do with it. Plain language — no legalese.

What we collect

When you use our website or book a service, we may collect:

• Your name and email address (when you submit an estimate or booking form)
• Your service address (to confirm coverage and schedule visits)
• Appliance information you provide (make, model, age, photos)
• Basic usage data from our website (page visits, browser type — no personal identifiers)

How we use it

We use your information only to provide and improve our service:

• To confirm your service area and schedule visits
• To prepare for and document your service visits
• To send you your Home Health Report and service reminders
• To respond to questions or support requests

We do not use your information for advertising. We do not sell it, rent it, or share it with third parties for marketing purposes. Ever.

Who sees your data

Your information is accessible to SoundUpkeep staff involved in your service. We use a small number of trusted tools to run our business — scheduling software, email, and form handling — and your data passes through those systems only as needed to deliver your service.

How we store it

Your appliance records and service history are stored securely and retained as long as you are an active client. If you close your account or ask us to delete your data, we will do so within a reasonable timeframe, except where we are required to retain records for legal or tax purposes.

Cookies

Our website uses minimal cookies — only what's necessary for basic site functionality. We do not use advertising cookies or cross-site tracking.

Your rights

You can ask us at any time to see what information we hold about you, correct anything that's wrong, or delete your data. Just reach out via our contact page.

Contact

Questions about this policy? Email us at hello@soundupkeep.com or use our contact page.